A few things
you might want to know.
Straightforward answers about the packages and how we work together.
What does Website Only include?
Website Only is £147/month plus a £250 one-off setup fee. It includes a website build or management of your existing site, a clear way for customers to get in touch and agreed site care. If you cancel after the first month, you keep the website I built for you. We set out content, hosting, domain responsibilities and handover before you decide.
What does Standard at £247/month include?
Website build or management, plus review management, missed-call text-back or AI answering, rapid new-enquiry follow-up, appointment booking and calendar links, confirmation texts and reminders. CRM and mobile-app access and agreed technical care support the setup. Standard setup is £0 and provider usage is paid separately.
What does Presence at £347/month include?
Website build or management, Google Business Profile optimisation and ongoing updates, local SEO and answer engine optimisation (AEO), plus a monthly report on work and visibility. We agree the scope for one website and one Google profile, including build size, page and posting limits, and any setup costs. See what’s included in Presence.
What does Growth include for £497/month?
Everything in Standard and Presence together. One website, enquiry and review tools, and ongoing work on Google Maps, local search and AI search. Provider usage is separate. See what’s included in Growth.
What usage costs are extra?
Relevant call, message and provider usage is paid separately. Your proposal explains the charges, billing arrangements and limits before you commit. No unlimited allowance is implied.
How is the website agreed?
We confirm the pages, content, contact routes, hosting, domain responsibilities and included updates before starting. Your website ownership and handover arrangements are set out in writing.
Already have a website?
If your website is outdated, we’ll review it with you and agree whether improvements or a rebuild make sense.
If it already works well, you can keep it. We’ll check the platform and access first, then confirm what we can maintain and connect to the enquiry system.
The scope and any limitations are agreed before you commit.
How do the messages work?
We agree supported enquiry routes, message content, timing and stopping rules. The missed-call response and new-enquiry acknowledgement are checked before activation. You pick up the conversation and handle quotes or customer decisions.
What does technical maintenance cover?
The routine checks, fault investigation, support and included changes agreed in your proposal. I look after your agreed technical setup; you keep business information current and use it to handle your customers. Third-party services can have faults or interruptions.
Can you build a custom system for a one-off fee?
Yes. For a larger or more tailored setup, we agree the scope and a one-off build quote before work starts. Software subscriptions, hosting and usage may still have ongoing costs. Technical maintenance is optional and quoted separately. See custom system builds for how it works.
What happens if I cancel?
Your written proposal explains cancellation, payment and handover before you commit. A website we build for you is yours, and ending the service does not require a buyout or continued payment to keep it. Hosting and ongoing management end as set out in your service agreement. Existing websites, domains, supplied assets and data remain yours. Read the terms and conditions for the general website and account terms.
How do I get started?
Send a short enquiry or book a call. We discuss your business and confirm the scope, costs and responsibilities in writing. An enquiry does not start a paid service.
Can I pay upfront for six months or a year?
Yes. Standard and Growth both offer 10% off six months paid upfront, or 12 months for the price of 10 when paid annually.
Standard is £247/month, £1,333.80 upfront for six months or £2,470 upfront for a year.
Growth is £497/month, £2,683.80 upfront for six months or £4,970 upfront for a year.
Website and Presence are billed monthly.
Facebook and Instagram ads management is separately available for £597/month, £3,223.80 upfront for six months or £5,970 upfront for a year. We agree payment and cancellation terms for each service before work starts. Ad spend and usage are separate. See package payment options and ads payment options.
Can I end a prepaid plan early?
Your Growth agreement sets out the terms for ending early. For Standard and ads, the savings shown are based on completing the prepaid period. If you choose to end Standard or ads early, we refund your prepaid service fee minus the time provided at the normal monthly rate agreed when your plan started.
Part months are charged daily: the normal monthly rate divided by the actual number of days in that monthly billing period, multiplied by the days provided up to the agreed early-ending date. Refunds are calculated separately for each service, with a minimum refund of £0 and no extra early-exit bill.
For example, £2,470 paid for the annual Standard service less three complete months at £247 gives a £1,729 refund. For annual ads management, £5,970 less three complete months at £597 gives a £4,179 refund. Ad spend and usage are separate from service-fee refunds.
This does not remove remedies for our breach or failure to deliver, or rights that cannot lawfully be excluded. Your written agreement confirms dates, cancellation notice, payment and any renewal arrangements. Rolling monthly service retains its separately agreed cancellation and notice arrangements. Existing signed agreements are not changed.
Can I use ads management without a package?
Yes. Facebook and Instagram ads management is £597/month on its own and is also available alongside any package. Pricing shows the monthly bundle savings for Standard and Growth and compares keeping ads monthly with paying both services upfront. You can buy ads on their own and agree payment terms for each service separately. The monthly bundle discount applies while both services are active. Your written agreement sets out the fees if one service ends.
We confirm suitable campaign access, destinations, enquiry routes and tracking for your business before launch. Ad spend is paid separately to Meta.
Can customers book their own appointment?
Yes. Standard and Growth include appointment booking and calendar links, plus appointment confirmation texts and reminders. We configure the options and availability so customers can choose a time. We agree the details and check the setup before activation. Provider usage is paid separately.
Advanced booking logic and extra integrations are separately assessed and quoted. See the illustrative booking demo.
Is a conversational SMS or WhatsApp AI bot included?
A conversational SMS or WhatsApp AI bot is separately assessed and quoted. Simple online calendar booking lets the customer select a time through a booking link; it does not require a conversational AI bot. Supported channels, provider requirements and usage costs are agreed before activation.
Which plans include SEO and AEO?
Presence and Growth include Google Business Profile optimisation, ongoing local SEO and answer engine optimisation (AEO). Visibility varies by search and platform. We agree the searches, profile access, pages, work limits and approvals with you. See the search work included in Presence.
Can I choose AI answering instead of missed-call texts?
Yes. With Standard or Growth you can choose AI answering instead of missed-call texts. We agree first-line answering or an unanswered-call fallback, the number and routing, what information it captures and when it should take a callback request. Relevant provider, AI and call usage is paid separately.
Can email, SMS and WhatsApp appear in one inbox?
Supported email, SMS and WhatsApp Business routes can be connected for conversations in your CRM/mobile app. We check your accounts, access, provider requirements and costs, then test the agreed routes before activation. This does not promise every personal account or existing message history can be transferred.
Ready to make
your next step clearer?
Tell me what you’d like help with, or compare Website, Standard, Presence and Growth.
Prefer email? kenz@kenzautomations.co.uk